Refunds and Returns Policy
Effective Date: October 20, 2023
Welcome to groovyaura.com, operated by Ocean Waves TH. We value your satisfaction and want to ensure a seamless shopping experience. This Refunds and Returns Policy is designed to provide clarity on our process, conditions, and timeframes for product returns and refunds. Please read this policy carefully before making a purchase, as it outlines your rights and responsibilities as a customer.
1. Returns Process
a. Initiation
If you’re not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your product. To start the return process, please contact our Customer Support team via email at uniguard5-netfan@yahoo.es. Please provide your order number and a brief explanation of the reason for the return.
b. Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.
2. Refunds Process
a. Inspection
Once we receive your returned item, we will inspect it and notify you of the status of your refund. We will also notify you if your return is approved or rejected.
b. Refund Approval
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days. Refunds may take some time to appear on your credit card statement, depending on your card issuer’s policies.
3. Costs and Fees
a. Return Shipping
You are responsible for the cost of shipping the returned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Specific Product Requirements
a. Personalized Items
Please note that personalized or customized items are exempt from the standard return policy. If there is a defect or error in your personalized product, please contact our Customer Support team for assistance.
5. Customer Support
We are here to assist you throughout the returns and refunds process. If you have any questions or need further assistance, please contact our Customer Support team at uniguard5-netfan@yahoo.es.
6. Final Notes
We appreciate your trust in Ocean Waves TH and groovyaura.com. Our aim is to provide high-quality products, but we understand that circumstances may necessitate returns. We’re committed to making the process as straightforward as possible, ensuring your satisfaction remains at the forefront of our service.
Please note that while we endeavor to provide accurate and up-to-date information, this Refunds and Returns Policy is subject to change. It is your responsibility to review this policy periodically to stay informed about any updates.
If you have any concerns or need additional information, please do not hesitate to reach out to our Customer Support team. Your feedback is valuable to us.